Customer Service Specialists

WILLIAMSVILLE, NY

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Description

Customer Service Specialists/ Williamsville, NY

 

An established Williamsville organization is seeking experienced Customer Service Specialists to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

 

Shifts Available:

 

  • Tuesday – Friday 9:30am – 6pm; Saturday: 10:00am – 6:30pm; Sunday and Monday – Off
  • Monday: 10:00am-6:30pm; Tuesday and Wednesday – Off; Thursday- Sunday: 10:00am – 6:30pm

 

Essential Job Duties:

  • Resolving customer service or billing complaints
  • Contacting customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Referring unresolved customer grievances to designated departments for further investigation.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Performing additional job-related tasks as needed

 

Qualifications:

  • Entry to 2 years of customer service related experience required
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Strong verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
  • Ability to work independently

 

Great opportunity for an experienced Customer Service Professional! Apply today!

 

Military Veterans encouraged to apply!

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