Customer Service Rep

North Tonawanda, NY

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Remedy is partnered with a manufacturing company in North Tonawanda is search of quality CSR candidates!

Shift:  Monday- Friday 8am-4pm

Pay Rate: $16.50/hr.

SUMMARY Preparation and processing of customer orders and address all customer inquiries and complaints by performing the following duties.


  • Must maintain a positive work atmosphere by behaving and communicating in a manner to promote a positive work relationship with customers, clients, co-workers, supervisors/managers and all other employees.
  • Total customer service responsibility for maintaining accurate customer data files.
  • Learn and master Customer Service module in Avista software application.
  • Manage/access customer specifications for all new items and specialty items, and maintain all files current and accurate.
  • Notify customers of trim issues in a timely manner and suggest alternative solutions.
  • Prepare all necessary information to forward to Management on customer RQF’s.
  • Assist sales personnel as appropriate and assist in generating supplemental sales.
  • Order entry-process orders with all required information, use order checking process to ensure hand keyed orders are correct.
  • Expedite orders through scheduling & production as required to meet shipping commitments to our customers.
  • Provide prompt replies to customers’ and sales representatives’ inquires, investigate any complaints, and follow through to provide satisfactory answers.
  • Initiate credits.
  • Update customers in a timely manner if changes or issues are anticipated with confirmed orders and/or delivery dates or times.
  • With the guidance of the Manager, respond to customer RQF’s. 
  • Comply with company policies and procedures.
  • Ability to multitask and set/achieve goals using organizational skills. Understand and embrace TEAM goals and participate with team to adequately meet set goals.
  • Perform any other duties assigned by higher management.

Apply now for immediate consideration!

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