Remedy Staffing is partnered with a Printing Company located in Sanborn in search of a Customer Service Manager to join their vibrant culture! This is a Direct Hire opportunity!
- Provide leadership for a team of customer service representatives
- Coach and develop individual team members
- Develop programs that motivate team to success
- Create staff on-boarding and development materials
- Assess current processes and tools for maximum performance
- Proactively identify strategies for improvement and execute change
- Cultivate an environment of trust, teamwork and ownership of the customer relationship
- Handle escalated calls from customers for resolution
- Work cross functionally with marketing and service teams to accomplish goals
- Identify and hire talent to achieve goals and accommodate department growth
- Create and maintain departmental metrics and reports
- Be the face of the organization for visiting clients or potential clients.
- Attend trade shows when necessary to be the face of the customer service department
- 5-10 years customer service experience, management preferred
- High School Diploma or Equivalent - Bachelors Degree preferred or experience in lieu of Degree
- Proficient with Microsoft Suite
Shift: Monday-Friday 8:00AM-5:30PM
Pay: $60,000K-$70,000K Depending on Experience
APPLY NOW for this great opportunity!