Customer Service Manager

SANBORN, NY

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Description

Remedy Staffing is partnered with a Printing Company located in Sanborn in search of a Customer Service Manager to join their vibrant culture! This is a Direct Hire opportunity!

Job Duties:

  • Provide leadership for a team of customer service representatives
  • Coach and develop individual team members
  • Develop programs that motivate team to success
  • Create staff on-boarding and development materials
  • Assess current processes and tools for maximum performance
  • Proactively identify strategies for improvement and execute change
  • Cultivate an environment of trust, teamwork and ownership of the customer relationship
  • Handle escalated calls from customers for resolution
  • Work cross functionally with marketing and service teams to accomplish goals
  •  Identify and hire talent to achieve goals and accommodate department growth
  • Create and maintain departmental metrics and reports
  • Be the face of the organization for visiting clients or potential clients.
  • Attend trade shows when necessary to be the face of the customer service department

 

Requirements:

  • 5-10 years customer service experience, management preferred
  • High School Diploma or Equivalent - Bachelors Degree preferred or experience in lieu of Degree
  • Proficient with Microsoft Suite

Shift: Monday-Friday 8:00AM-5:30PM

Pay: $60,000K-$70,000K Depending on Experience

APPLY NOW for this great opportunity!

Apply Now