Customer Relations Associate

Oshkosh, WI

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Description

Remedy Intelligent Staffing is hiring a Customer Relations Associates with good typing/ problem-solving skills, for our valued client in Oshkosh, WI. This position is in an office environment and could turn into a permanent role with one of the top employers to work for in the area!  

Shift: 1st Shift- 8:00am to 5:00pm Monday thru Friday (may be some potential for overtime)

Pay: $14.50/hr

Job Duties: 

  • Enter tracking and update order status in system to ensure proper reporting 
  • Follow up on order statuses daily
  • Work with customers and vendors to assist with back orders or discontinued products, to find available substitute products
  • Will also work with pricing questions and issues 
  • Update the back order report weekly 
  • Document and enter data into the Great Plains software and utilize Microsoft Word/ Excel
  • May be a backup to the Receptionist or Customer Service Representative at times
  • Occasionally, everyone may need to jump in to assist in packaging product based on orders 

Job Requirements

  • Minimum of 1 year customer service/sales experience (retail experience is ok as long as you are proficient with data entry a computer)
  • Must be quick with data entry (minimum typing speed of 40 words per minute) and comfortable doing repetitive tasks
  • Use of Greatplains Software is a must, along with Microsoft Word and Excel
  • Must be comfortable on the phone reaching out to companies and vendors
  • Must be able to multi-task and stay organized in a fast-paced work environment
  • High School Diploma or equivalent 
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