Customer Service Professional

Omaha, NE

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Description

Calling all Customer Service Professionals! Central Omaha financial services company is looking to grow their customer service department!

 

Starting Pay at $16.00 - $17.00 / hour

DIRECT HIRE POSITION !

 

This position will perform and deliver on various customer service calls and tasks. A Customer Care Representative serves as a direct point of contact for customers ensuring that good customer relations are maintained, and highly routine customer inquiries and concerns are resolved fairly and effectively.

 

Responsibilities of a Customer Service Professional include:  

  • Documents customer interactions in appropriate system(s)
  • Escalates client service issues/concerns to more senior team members and/or management
  • Maintains customer confidentiality while complying with privacy regulations
  • Performs highly routine research to respond to customer inquiries
  • Provides accurate, timely and highly routine information meeting the customer's needs through problem resolution
  • Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs
  • Responds to and resolves highly routine customer inquiries meeting departmental quality and production standards

 

Experienced Individuals will bring:

  • 2-3 years of consistent customer service experience with proven longevity
  • Professional and Polished phone presence
  • High School diploma or GED

Job Requirements

Essential Functions:

Stand for certain periods of the day

Type or work at a keyboard most of the day

Use hands and wrists for extended periods of the day

Read a video display terminal for extended periods of time, if required

Take direction and apply at a later time

Maintain information to recall at a later time

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