Technical Customer Service Representative

Omaha, NE

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Description

We are hiring a Technical Customer Service Representative to work for one of the most well-known payment processing companies in the Omaha, Nebraska area!

Job duties include:

• Provide quality telephone support to Merchant customers as well Merchant customer service representatives.

• Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.

Requirements:

• 2+ years of customer service experience, call center preferred

• Extensive personal computer skills

• Demonstrated ability to use systems to troubleshoot complex customer inquiries and issues

SCHEDULE: 9:00am-5:30pm, Sunday-Thursday 

Please apply for immediate consideration!

 

Job Requirements

Essential Functions:

Stand for certain periods of the day

Type or work at a keyboard most of the day

Use hands and wrists for extended periods of the day

Read a video display terminal for extended periods of time, if required

Take direction and apply at a later time

Maintain information to recall at a later time

 

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