Logistics Customer Service Advocate


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The Logistics Customer Service Advocate is a customer facing team member who provides superior service by delivering relevant products and services that satisfy the needs of our customers. This is a position that requires attention to detail, the ability to multi-task, and excellent interpersonal and communication skills. This job provides global exposure to international business with worldwide focus.

Essential Duties

  • Work with freight forwarders, custom brokers, and international distributors to ensure shipments are made in a timely, accurate, and efficient manner
  • Process all international documentation for import and export shipments which may include commercial invoices, shipper's export declaration, certificate of origin, shipper's letter of instruction to meet applicable federal and international laws
  • Review all purchase orders to insure compliance with anti-boycott language
  • Screen all parties involved in an International trade transaction
  • Work closely with distribution center to insure proper documentation is included in shipments as well as coordinating approved carrier pick up dates and times
  • Track and expedite shipments
  • Keep internal customers informed of shipment status and provide timely response to shipment inquiries
  • File and maintain import/export files according to trade compliance guidelines
  • Warehouse operation responsibilities include but are not limited to cycle counting, inventory control projects, and day to day operations
  • Enter leads and quote follow up
  • Expedite orders and update customers with shipping dates
  • Process unassigned quotes, orders, and phone calls
  • Handles samples and sample follow up
  • Respond to inbound calls such as catalog and customer requests as required
  • Communicate with the Purchasing department regarding back orders, specials, late deliveries, etc.
  • When required, visit Chamber of Commerce to stamp paperwork for large orders
  • Update Marketing and mailing information

Core Competencies

  • Strong interpersonal and communication skills (oral and written)
  • Fluent in both English and Spanish preferred but not required
  • Customer service telephone sales experience
  • Logistics experience (with focus on import and export compliance) preferred but not required
  • Solid working knowledge of import and export procedures and transportation methods, certification a plus
  • Knowledge of warehouse procedures and operations
  • Strong interest in International business
  • High school diploma or GED required. Associates or Bachelor’s degree in Marketing, Business, or Management preferred but not required
  • Knowledge of export documentation and processes, trade compliance regulations, and SOX preferred but not required
  • Must have PC skills including MS Office. Ability to quickly learn software database programs
  • Demonstrates a commitment to provide superior customer service.
  • Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone
  • Ability to read and interpret product specifications, shipping regulations and technical writings encountered throughout the workday. Ability to write routine and detailed reports, and correspondence to vendors, customers and internal departments
  • Ability to calculate figures re: discounts, interest, proportions, percentages, area, circumference and value
  • Ability to work independently and in a team setting
  • Ability to interact with all levels of the organization
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