Customer Service Representative

Dothan, AL

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Description

The customer service representative in this position will be responsible for assisting phone customers with placing large orders. Details include, but are not limited to:

  • Answering calls from new and existing clients
  • Verifying customer information and making necessary changes to accounts
  • Entering order information into a Windows based system, paying close attention to detail and accuracy
  • Develop relationship by using the company's existing rules for relationship management
  • Gather market information where applicable and enter into customer databse

*Training for this position will begin in early August. Projected assignment completion is late fall to mid December.

Job Requirements

Ideal candidates will be detail oriented with a professional demeanor, must have exceptional written and verbal communication skills. Must be able to work in a team-oriented environment and work with customers from a variety of backgrounds. 

Previous experience in a call center, phone sales or retail sales is required. Prior experience in retail clothing is a plus but not required.

Candidate must be willing to complete a pre-employment drug screen, background check and computer knowledge testing. 

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