Customer Service- Sales

Rush, NY

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Description

Remedy is currently recruiting for a...

Customer Service Sales Representative

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 For immediate consideration please send resume to Ashley.quinones@remedystaff.com

 

This role is dedicated to ensuring that all Customer queries are supported / resolved in a timely manner and that they are satisfied with the organization.

Responsibilities 

  • Deals with customers via telephone and/or email inquiries related to existing and/or new product Sales Orders in a professional manner.
  • Enter customer sales orders into the MAS 500 EO system.
  • Coordinates with customer and Shipping group for any International document requirements; including but not limited to, Certs, COO, Commercial Invoicing, etc.  
  • Assist customers with product questions as trained with basic product knowledge, specifications and pricing.  Works directly with the Sales group for any complex product inquiries.
  • Maintains existing customers records with their updates as specified and/or as identified.
  • Support the onboarding of new customer records and fulfillment of their sale orders.
  • Mail / Email Invoices to customers as established.
  • Check Shipment Status and Provide Tracking #’s when appropriate or requested.
  • Accepts customer sample requests.
  • Maintains Sales Order record keeping as assigned and/or required.
  • Support customers with RMA processing for Return Item Requests and completing their credit process.

Job Requirements


Qualifications:

  • 3+ years of related Customer Service experience
  • Knowledge of customer services ethics, principles and procedures.
  • Must have strong listening skills when dealing with Customer phone messaging.
  • Should have great communication skills: written and verbal.
  • Need to be a self-starter, extremely organized and detail-oriented with strong commitment to accuracy.
  • Ability to adapt to procedures, processes and techniques to the completion of assignments.
  • Able to stay calm and patient in stressful situations, especially when interfacing with the Customer.
  • Responsive and reliable, with exceptional follow-through.
  • Ability to work both independently and as a team player
  • Strong Computer Skills - working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
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