Customer Service/Shipment Coordinator

Jacksonville, FL

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Description

A growing stable company located in the Southside is looking for spectacular 2nd shift  Customer Service Shipment Coordinator. You must be available to work 2nd shift!

Schedule: Monday- Friday/ 4:00 PM- 12:00 AM

Job Responsibilities: 

  • Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (track & trace)
  • Update and maintain transportation management and operations system
  • Prioritizes tasks and workload to focus on issues that directly impact quality and service performance
  • Adheres to company standards on customer satisfaction, accuracy, and timeliness
  • Proactively identify problems and swiftly implement the appropriate solutions
  • Provide complex problem resolution and provides guidance to others
  • Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments
  • Maintains regular, timely, and consistent attendance at work
  • Flexibility to work overtime as needed
  • Must demonstrate professional behavior at all times
  • Perform other duties as assigned
  • Provides constant communications of service issues to appropriate personnel and departments, both internal and external

 

Job Requirements

Requirements:

  • 2+ years of recent experience
  • Able to work under minimal supervision
  • Able to multitask
  • Good stable work history
  • Able to work independently
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