Call Center Representative

Green Bay, WI

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Description

Remedy Intelligent Staffing is seeking a call center representative for a valued client in the Green Bay area. 

Pay: Based on Experience 

Starting at $12 per hour 

1st Shift: 8:00am - 5:00pm 

Monday to Friday 

Job Duties:

  • Effectively process various incoming phone calls and e-mails by quickly and properly identifying the customer’s issues
  • Demonstrate superior customer service skills while communicating with all customers
  • Ensure all customers are treated with respect and responded to in a timely and accurate manner
  • Thorough understanding of the Vendor’s products and policies
  • Accurately enter and verify all customer information into our systems
  • Process any replacement orders, refunds and credit card information using our systems. 
  • Strive to improve overall service by recommending ways to revise or enhance existing processes, products and procedures
  • Communicate and work with other team members to insure consistency regarding policies, procedures and quality standards
  • Escalate to Supervisor any situations outside the representative’s control
  • Related Duties as Assigned

Job Requirements

  • Good verbal and written communication skills
  • Handle multiple and concurrent tasks
  • Willingness to learn quickly and adapt to change in a fast-paced environment
  • Tactful and courteous relations with customers
  • Positive attitude and work well in a team atmosphere
  • Ability to work independently in the absence of immediate supervision
  • Strong working knowledge of Customer Service principles and practices
  • Proficient PC skills and knowledge of Microsoft Office Applications
  • Excellent analytical and problem resolution skills
  • Attention to detail and a high degree of accuracy required
  • Technical skill set/mechanically inclined Behavioral attributes
  • A commitment to self-improvement
  • The ability to embrace and continually adapt to change
  • A positive attitude even when unexpected challenges arise
  • A willingness to take responsibility and be accountable for achieving personal and team results
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