Technical Support Specialist

MILILANI, HI

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Description

Local telecommunications company in central Oahu looking for a Technical Support Specialist to join their team!

 

Primary duties:

  • Provide in-person and over-the-phone assistance regarding wireless products and services
  • Troubleshoot customer questions and issues
  • Assist engineers with technical issues
  • Develop records and regularly audit database to ensure accurate and current information
  • Generate, update and resolve service order tickets
  • Perform system upgrades/enhancements as needed

Qualifications:

  • Degree in telecommunications or related field preferred
  • Experience in telecommunications with hands on experience
  • Knowledge in at least one area: switching, transport, computer technology or IP.
  • Working knowledge of standard Microsoft Office applications
  • Excellent customer service skills
  • Knowledge of Hawaiian is preferred but not required

Parking is provided.

Pay: $19-$21/hour, depending on experience

Apply now! Send your resume to info@remedyhawaii.com or give us a call at (808) 733-8550 for more information. 

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