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Customer Service Returns Technician

Sanford, FL

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Description

We are currently seeking a Customer Service Returns Technician for a large distributor located in Sanford. Our ideal candidate strives to  problem solve while maintaining customer satisfaction and is a whiz at Excel. 

This role is responsible for processing all customer returns into the company ERP system and following up with customers/reps on issued/expired RMA’s to ensure the material is returned.  In addition, this role will be responsible for communicating with customer/reps, sales and finance regarding returns and warranty claims. This individual will participate in other operations activities as required.

Essential Duties and Responsibilities:

  • Have a detailed understanding of Terms and Conditions
  • Perform all related customer correspondence and processing of returns in ERP system
  • Develop and sustain all related paperwork and performance metrics
  • Ability to work with minimum supervision
  • Monitor work process for testing of returned materials and testing data to ensure timely resolution for customer
  • Assists in the processing and resolution of customer warranty claims and complaints
  • Recommend process improvements
  • Additional responsibilities as assigned by management
  • Ability to work across all departments, Engineering, Manufacturing, Purchasing, Quality, Service, and Sales to implement product improvements

 

 

Job Requirements

Knowledge, Skills, and Abilities:

  • Excellent written and verbal communication skills
  • Outstanding interpersonal skills with the ability to work with all levels of personnel
  • Problem solving and critical thinking skills
  • Adaptability
  • Moderate MS Office skills with Intermediate/Advanced Excel skills
  • Strong organizational skills

 

Minimum Education and Experience Requirements:

  • Bachelor's degree in Business Administration or minimum of 3 years of customer service experience

Apply today and email your resume to Florelia.santibanez@remedystaff.com for immediate consideration. 

Apply Now