Customer Service Account Rep

Jacksonville, FL

Apply Now

Description

Remedy Staffing is looking for an experienced customer service representative who enjoys interacting with customers and has excellent verbal and written communication skills. Must be a people person! This position will be in a manufacturing warehouse environment and candidates must have prior warehouse experience. Duties and responsibilities include:

  • Maintain updated product knowledge and services in order to provide excellent education to our customers
  • Respond promptly to customer inquiries about products and services via phone, email and fax
  • Receive, document and coordinate the following business transactions timely and accurately
    • Purchase Orders and related requests
    • Returns and related requests
    • Quotes and related requests
  • Maintain a high level of professionalism with customers and work to establish positive rapport with every client
  • Obtain necessary information from potential customers to provide to Sales Representatives for adequate follow up
  • Collect and record customer feedback and information and share with appropriate team members and departments
  • Acknowledging and resolving customer issues in a timely and positive manner

Job Requirements

  • Positive and service-oriented attitude
  • Excellent interpersonal and communication skills
  • Great organizational skills with the ability to manage numerous tasks at once  
  • Ability to remain professional and courteous with clients at all times
  • Basic computer skills and excellent phone skills
  • Ability to coordinate with various levels of management and within different functional areas
  • Willingness to work independently or as part of a team
  • Attention to detail
  • 1+ years of call center or sales experience
  • Previous experience in manufacturing environment
Apply Now