MEMBERSHIP SERVICES REP - BANKING
Seeking an experienced Membership Service Representative for our client located in the Houma area. This is a long term position with the opportunity to become permanent. Hours are Monday through Friday 8:45 am - 6:00 pm.
Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
Provide specific service-related information concerning credit union services and policies.
Must be fully informed of policies and procedures regarding credit union products and services.
Accepts accountability, maintains accuracy and ensures security of member information.
Address member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
Open new accounts and service existing accounts.
Completes all necessary paperwork including sending new member letters, internal documents and reports.
Checks new account paperwork completed by others for accuracy.
Places check orders for members.
Processes loans including origination, signing loan documents and placing follow-up calls.
Promote credit union products and services through public relations activities at offsite new and existing member locations.
Provide information to members on investment alternatives.
Provide support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
Backup Member Services by operating a cash drawer as necessary.
Provides backup to PALS as necessary
Assist with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.