Membership Services Rep

Houma, LA

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Description

MEMBERSHIP SERVICES REP - BANKING

Seeking an experienced Membership Service Representative for our client located in the Houma area.  This is a long term position with the opportunity to become permanent. Hours are Monday through Friday 8:45 am - 6:00 pm.

Job Responsibilities: 

  • Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.

  • Provide specific service-related information concerning credit union services and policies.

  • Must be fully informed of policies and procedures regarding credit union products and services. 

  • Accepts accountability, maintains accuracy and ensures security of member information.

  • Address member complaints, requests, assist with completion of forms, such as direct deposit and payroll.

  • Open new accounts and service existing accounts.

  • Completes all necessary paperwork including sending new member letters, internal documents and reports.

  • Checks new account paperwork completed by others for accuracy.

  • Places check orders for members.

  • Processes loans including origination, signing loan documents and placing follow-up calls.

  • Promote credit union products and services through public relations activities at offsite new and existing member locations.

  • Provide information to members on investment alternatives.

  • Provide support to Member Services department by balancing ATMs, working the vault and night deposits as needed.

  • Backup Member Services by operating a cash drawer as necessary.

  • Provides backup to PALS as necessary

  • Assist with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.

  • Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.

Job Requirements

Qualifications:

  • Exceptional Customer Service Skills
  • Experience in banking industry
  • Interpersonal Skills
  • Strong oral and written communication skills
  • Motivated team player
  • Dependable and reliable
  • Bachelor's Degree preferred
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