Customer Service - Medical Interviewer

Omaha, NE

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Description

Our client is looking for a customer service representative to conduct medical interviews prior to the underwriting process.

Centrally located in Omaha, NE. Free parking!

Duties:

  • Conduct calls with patients, review the case file and complete a medical interview to obtain the required information as designated by the system
  • Use a consultative approach supported by medical knowledge and defined policies and procedures to uncover and collect information regarding conditions, treatment, medication usage, recovery etc.
  • Responsible for following defined policies, procedures and standards for professional conduct, must perform within Quality standards to ensure consistent, accurate, professional patient interactions
  • Acts in compliance with all HIPAA guidelines and standards of care in patient interactions

Qualifications:

  • Must have strong customer service skills
  • Medical Terminology is preferred
  • Typing 30 wpm
  • Proficient with Computers/Internet
  • Strong oral communication skills
  • Excellent customer service skills

 

Monday through Thursday 1p - 10p   Friday 12p - 9p

 

Pay is $14/hour

 

If this job sounds intriguing please apply today!

 

Members of the Military and Veterans Welcome to Apply!

 

Remedy Intelligent Staffing is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.

Job Requirements

Essential Functions: 
Stand for certain periods of the day 
Type or work at a keyboard most of the day
Use hands and wrists for extended periods of the day
Read a video display terminal for extended periods of time, if required
Take direction and apply at a later time
Maintain information to recall at a later time

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