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Customer Service Rep

Summerville, SC

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Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services • Effectively present information and respond to questions from customers, team members, management, etc. • Efficiently read, interpret and analyze data (includes graphs and complex written documents) Qualifications: • Previous experience in customer service (preferably in a logistics setting), or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills • Strong Excel Skills

Job Requirements

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Effectively present information and respond to questions from customers, team members, management, etc.
  • Efficiently read, interpret and analyze data (includes graphs and complex written documents)

?Qualifications:

  • Previous experience in customer service (preferably in a logistics setting), or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Strong Excel Skills

Thanks,

Don GreenBranch Manager, Remedy Intelligent Staffing604 St. James Ave., Suite J | Goose Creek, SC, 29445  Cell: 843.709.9243  | Fax: 888.361.2681don.green@remedystaff.com

 

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