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Logistics Coordinator

Jacksonville, FL

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Description

Global logistics company is looking for a qualified Logistics Coordinator to work at their Northside location. This is a temp to hire and has growth opportunity. 

Responsibilities:

  • Process and input all customer orders into the Warehouse Management System and provide proactive customer service support for all accounts.
  • Generate all related paperwork and necessary information required for customer shipments, check all orders for special requests and post inventory records.
  • Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary and billing accordingly.
  • Trace orders as required and notify customers of any activity concerning their order.
  • Ensure proper invoicing of accounts by verifying computer-generated invoices and work with company accounting and billing department on end of month invoicing, billing, and reporting requirements.
  • Maintain damage records, back-order logs, and any applicable regulatory reporting that could be required by governmental agencies such as USDA, FDA, OSHA, ATF, or the IRS.
  • Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer for all account and operational needs and work to resolve any discrepancies between the two. Act as a liaison between remote location and corporate billing department to ensure all accounts are managed in a proactive way that supports continued profitability with each account.
  • Maintain a current and accurate procedures manual that details the processing or SOPs for each account. Update manual at the conclusion of every month as necessary.

Job Requirements

  • Requires knowledge of inventory management procedures and general warehousing terminology and practices
  • Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems; prior familiarity with warehouse and inventory management systems required.
  • Ability to do spreadsheet tracking and data analysis is vital.
  • Interpersonal and communication skills are critical. Must have the ability to manage multiple party communications utilizing various forms of software technology, and will be expected to successfully negotiate and resolve customer claims
  • Must be able to handle stress caused in meeting deadlines with tight scheduling requirements, and must excel in time management, prioritizing deadlines, and communicating with Management daily if deadlines need to be extended.
  • Must cause or push forward incremental improvements to internal procedures and programs and work productively with Corporate colleagues in all facets of finding and implementing operation’s efficiencies and cost cutting measures
  • Must have strong team building and cooperation skills and can be a catalyst for seamlessly integrating the remote location warehousing/transportation objectives as they relate to Corporate Quality (OS&D), Customer SOP’s, and general Company policies and procedures
  • Accuracy and thoroughness required with great attention to detail.
  • Must be able to periodically work a flexible schedule and extended hours as needed.
  • Extreme ability to multi-task
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