Field Service Engineer

Ankeny, IA

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We seek someone with a strong mechanical / electrical background to install, troubleshoot, and repair CNC machines and to be home-based. This position requires daily travel to customer locations. 

Pay:  $46,800 to $52,000 salary range plus overtime, FULL benefits package

Duties and Responsibilities:

  • Work closely with customers and machines to ensure equipment operates within expected tolerances.
  • When needed, provide onsite training to customers for operation and/or repair of machines.
  • Clean, replace or install parts to maintain smooth operation of machinery and equipment.
  • Assemble, install, align equipment as needed.
  • Pursue machine diagnosis of internal Product Support Group (PSG) to repair equipment.
  • Work carefully with the PSG for technical assistance and provide them with diagnostic feedback.
  • Accurately report technical conditions and information of machines to PSG and management.
  • Use electrical and electronic knowledge to help troubleshoot and solve issues.
  • Submit organized and helpful service reports for each repair mission.
  • Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics.
  • Travel up to 100% regionally and nationally. Need to be within 50 miles of a major airport.

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Job Requirements

  • Ability to work both independently and in a team environment. 
  • Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful.
  • Must have and maintain a clean and valid driver’s license and record.
  • An Associates or technical school degree in engineering principles, combination of education and work experience, or recent military experience in computer software, file management, electronics, digital circuits, wiring, mechanics, and hydraulics is helpful.
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