Customer Care Representative

Madison, WI

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Description

Remedy Intelligent Staffing is currently hiring for a 1st shift Customer Care Representative for our valued client in Madison. Apply today to be considered for this great opportunity!

Shift: 1st Shift

Pay: $17-18hr

Job Duties:

  • Coordinating responses to homeowner warranty calls and emails – scheduling service with the homeowner and trade partner
  • Following up with homeowners to ensure warranty work is completed to their satisfaction.
  • Working directly and daily with the Personal Builders throughout the build and warranty process
  • Assisting in determining and documenting root cause
  • Tracking and reporting service levels, satisfaction, response rates and costs
  • Performing related administrative duties

Job Requirements

Qualifications

  • Residential Construction: 1 year (Preferred)
  • Customer Service: 3 years (Required)
  • MS Word and Excel: 2 years (Required)
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