Customer Service Representative

Fond du Lac, WI

Apply Now

Description

Remedy Intelligent Staffing has exciting opportunities available for Customer Service Representatives in the Fond du Lac area - apply today!

Pay: $12.00-$14.50/hr (based on experience) 

Shift: 8 hour shifts between the hours of 7am and 8pm Monday - Friday (will have set schedule, but twice per year get to choose shifts based on performance ranking) Training will be 8:00am to 4:30pm Monday thru Friday (for about 6 weeks)

Job Duties:

  • Respond to customer questions via phone and email regarding their account.
  • Resolve any customer concerns and regularly follow up with customers.
  • Document all customer activities in the company-specific electronic tracking system.
  • Build rapport with customers to ensure satisfaction.
  • Work with both internal and external customers.
  • Most calls are inbound, but there may be some outbound calls needed as well.
  • Average number of calls/day are about 30 to 40 (usually back to back).  Qualifications: 

Job Requirements

  • At least 1 year of customer service experience or related role.
  • High level of comfortability using computers for documentation and research purposes.
  • Sitting at desk majority of the time. 
  • High School Diploma or equivalent. 
Apply Now