Remedy Intelligent Staffing has exciting opportunities available for Customer Service Representatives in the Fond du Lac area - apply today!
Pay: $12.00-$14.50/hr (based on experience)
Shift: 8 hour shifts between the hours of 7am and 8pm Monday - Friday (will have set schedule, but twice per year get to choose shifts based on performance ranking) Training will be 8:00am to 4:30pm Monday thru Friday (for about 6 weeks)
- Respond to customer questions via phone and email regarding their account.
- Resolve any customer concerns and regularly follow up with customers.
- Document all customer activities in the company-specific electronic tracking system.
- Build rapport with customers to ensure satisfaction.
- Work with both internal and external customers.
- Most calls are inbound, but there may be some outbound calls needed as well.
- Average number of calls/day are about 30 to 40 (usually back to back). Qualifications: