Program Director

Tucson, AZ

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Program Director

$45,000/yr + Benefits.


Responsible for coordinating, maintaining, and enhancing the agency’s Interview and Advocacy Services Programs. Duties and responsibilities include oversight and/or provision of triage, intakes, advocacy/case management, forensic interviews and other related services. The Program Director answers to the Executive Director and supervises interviewers, advocates, and the advocate aide.


Program Management

  • Oversee daily operations of the interview and advocacy programs.
  • Establish program goals and objectives.
  • Monitor compliance and performance measures.
  • Oversee evaluation including data collection, survey analysis, generation of statistics, and case tracking.
  • Produce program reports/narratives for funders and partners.
  • Assist with the preparation of grant proposals.
  • Monitor case flow to ensure comprehensive, coordinated response and seamless service delivery.
  • Devise related policies, procedures, and forms in concurrence with Executive Director.

Personnel Management

  • Supervise program staff and contract personnel.
  • Ensure adherence to protocols and procedures.
  • Screen, select and supervise interns and volunteers
  • Hire, train, and release personnel in concurrence with Executive Director.
  • Maintain personnel records and carry out established personnel policies.

Direct Services

  • Provide advocacy/information and referral services.
  • Provide on-call triage and advocacy services for emergency after-hours and weekend referrals.
  • Provide forensic interviews as needed.
  • Respond to telephone inquiries and crisis calls.
  • Conduct intakes and schedule services.
  • Maintain client files.

Community Collaboration

  • Represent the agency in the community, including at professional collaborative meetings.
  • Maintain positive working relationships with partnering agencies and facility users.
  • Engage new partners and community stakeholders as appropriate.


  • Develop and execute and annual Professional Development Plan for personnel.
  • Provide education and training to volunteers and interns.
  • Remain current with child abuse issues, crisis intervention methodologies, and advocacy issues.
  • Attend related conferences and trainings.

Hiring Standards:

  • Master’s Degree in Social Work, Counseling or other related field from an accredited college or university, or combination of education and experience.
  • Five years of experience in human services, preferably in the area of child abuse, crisis counseling, or other relevant field.
  • Familiarity with the Child Advocacy Center model.
  • Two years of supervisory experience, preferably in social services.
  • Excellent program management, leadership, and team building skills.
  • Effective communication (both written and oral) and problem-solving abilities.
  • Experience in community collaboration, preferably with law enforcement and/or child welfare agencies.
  • Possess (or obtain) a class 1 fingerprint clearance card and pass the DCS child abuse registry screening.

Basic Training (may be completed after hire):

  • Basic and Advanced Forensic Interviewing
  • Advocacy Training
  • Mandated reporter training
  • NCA trak; Various grant reporting systems

On-going Training:

  • At least 16 hours of ongoing child maltreatment and supervisory training that meets NCA standards each year.

Interviews are planned for mid-August.  Any offer of employment is contingent upon successful completion of new hire screenings, including background checks, drug testing, and professional reference checks.

Job Requirements

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