CUSTOMER SERVICE SPECIALIST
Location: Taylorsville, UT
Shift/Hours: 8:30 AM - 5:00 PM (Mon - Fri)
Pay Rate: $14.00/hr.
This is a contract duration from Now until Feb 2019
- Order Entry into ERP System.
- Process phone orders, fax and electronic orders.
- Generate and transmit order confirmations Sales Support.
- Monitor account activities for assigned customers.
- Prepare/distribute correspondence, marketing materials and samples to sales team &customers.
- Research sales history and gather account information for sales force. Provide customer follow-up. Accurately enter sales date in CRM
- Provide pump tracking information and repair status upon customer request, Provide order status and product availability information to customers and sales force Provide Technical Support.
- Trouble shooting of Eternal Feeding pumps with customers.
- Process customer complaints. Answer customer inquiries on correct product usage. Ensure follow up for repaired pumps and loaners.