Customer Service Rep

Charleston, SC

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Description

**Please send your resume to don.green@remedystaff.com for consideration**

Job purpose

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department

 Duties and responsibilities

 

  • Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Provides timely feedback to the company regarding service failures or customer concerns.

 Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 Qualifications

 

  • Customer/Client Focus.
  • Problem Solving/Analysis.
  • Time Management.
  • Communication Proficiency.
  • Teamwork Orientation.
  • Technical Capacity.
  • Organize, and review the work.
  • Operate computer system and applications.
  • Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner.
  • Accurately count, record and balance assigned transactions.
  • Type and enter data at a speed necessary for successful job performance.

Job Requirements

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