Support Technician

Alexandria, LA

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Description

Remedy Staffing is searching for a technical savvy customer service representative to work with a fast-growing local manufacturer. This is a Temp-to-Hire position that offers a great chance for an exciting and stable career!

Job Description:

  • Handle incoming call from customers and provide step-by-step guidelines for the resolution of issue (technical or counting issue) working with Lennox and Microsoft Windows.
  • Work in certain databases and programming software.
  • Actively listen to customers to understand their issues or concerns about their technical issues.
  • Document and track customer issues using a ticketing system to ensure quick resolution
  • Provide customers with status update via phone calls
  • Follow-up on customers to ensure their issues are completely resolved
  • Maintain an up-to-date knowledge of company products and services
  • Install, configure, and troubleshoot systems.
  • Educate customers on the features of company products/services to minimize technical challenges
  • Create sales order for replacement parts
  • Dispatch third party technicians
  • Guide and direct the activities of less experienced tech support personnel
  • Produce periodic reports of technical support operations to company management.
  • Ensure compliance with service agreements
  • Prepare and submit work orders, hand off documentation, expense reports and time sheets to the respective departments.

 

Job Requirements:

  • Must have knowledge with computer software, hardware, database and programming.
  • Lennox and windows is a plus
  • Computer certifications or a degree will work in place of experience
  • Customer Service

Job Requirements

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