Job Opening: Inside Sales

Immediate 1st Shift Temp-to-Hire Inside Sales Job in Clive, IA!

Pay: $48,000 -$55,000

Hours: 8:00am-5:00pm (Monday-Friday)

Duties:

• Handle routine and escalated or expedited orders and maintaining SLAs
• Participate in customer go-live activities as needed
• This may include hot-cut activities, engagement of carriers if services provisioned in those networks are not properly functional, rerouting on an ASAP basis, etc.
• Efficiently handle emails directed to you as an individual contributor, as well as those that reach a group email queue
• Contact customers, other team members, or even sales team members to resolve discrepancies in paperwork information, technical questions or clarifications, performing these tasks within the limits of corporate processes
• Perform a variety of tasks in Provisioning or other departments as dictated by management

Requirements:

• High school diploma or equivalent with a minimum of 1 year provisioning inbound number services or 1 year of customer service experience
• Demonstrated ability to work within published service level agreements and meet deadlines
• Proven ability to work under pressure, handling escalated order requests
• Intermediate knowledge of Microsoft Excel, Word & Outlook
• Experience managing a ticketing/work order/case queue in Salesforce or other CRM
• Experience effectively prioritizing work from multiple sources (such as a queuing system, email, phone calls, instant messaging system, etc)

Apply now for IMMEDIATE consideration for this Inside Sales job!

Members of the military and veterans are encouraged to apply!