Job Opening: Store Supervisor

Position: Store Supervisor (Permanent)

Location: Must be open to any locations around Oahu and move locations as needed

Industry: Retail

Salary: $48,000 – $50,000 annually (depending on experience)

Parking: Provided on-site

The Store Supervisor will support in the oversight of the day-to-day operations of a busy retail store, ensuring an exceptional customer experience, effective team management, and operational efficiency. This position involves managing staff, inventory control, sales targets, and ensuring store compliance with health and safety standards. The Store Supervisor will play a key role in driving revenue, managing budgets, and fostering a positive store environment.

Key Responsibilities:

• Leadership & Staff Management:
• Lead, mentor, and develop a team of retail associates to achieve store goals.
• Schedule, train, and evaluate employees to ensure optimum performance.
• Address employee performance issues promptly, and foster a positive, team-oriented environment.
• Implement training programs to ensure staff has in-depth product knowledge, customer service skills, and safety protocols.
• Customer Service:
• Ensure high levels of customer satisfaction through exceptional service and product knowledge.
• Resolve customer complaints or issues professionally and promptly.
• Monitor store floor activity and provide assistance to customers as needed.
• Sales & Revenue Management:
• Achieve sales targets and KPIs set by the company.
• Identify and capitalize on sales opportunities through upselling and cross-selling.
• Analyze store sales performance and develop strategies to improve sales and profitability.
• Monitor competitive pricing and adjust the store’s product offerings as necessary.
• Inventory & Merchandising:
• Oversee inventory management, including stock replenishment, ordering, and shrinkage control.
• Ensure store displays are well-organized, clean, and visually appealing.
• Track product availability and manage the organization of stockrooms and aisles.
• Conduct regular stock counts and ensure accurate stock records.
• Operational Management:
• Maintain store operations according to company policies and procedures.
• Ensure compliance with health, safety, and legal requirements.
• Manage store budgets, expenses, and labor costs.
• Oversee cash handling procedures, store security, and daily financial transactions.
• Implement loss prevention strategies and monitor security systems.
• Health and Safety:
• Ensure the store complies with all safety regulations and that the store is clean, safe, and organized.
• Conduct regular safety audits and implement corrective actions when necessary.
• Educate and train staff on safety procedures and emergency protocols.

Required Skills and Qualifications:

• Proven experience as an Assistant Manager or Lead in a retail environment, preferably in hardware or related industries.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Excellent customer service and problem-solving abilities.
• Solid understanding of retail operations, inventory control, and visual merchandising.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and retail management software.
• High school diploma or equivalent; bachelor’s degree in business or related field preferred
• Ability to stand, walk, and lift items for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work evenings and weekends

Required Skills and Qualifications:

• Proven experience as an Assistant Manager or Lead in a retail environment, preferably in hardware or related industries.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Excellent customer service and problem-solving abilities.
• Solid understanding of retail operations, inventory control, and visual merchandising.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and retail management software.
• High school diploma or equivalent; bachelor’s degree in business or related field preferred
• Ability to stand, walk, and lift items for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work evenings and weekends