Job Opening: IT Support Associate

Shift hours: M-F 8a-5p (2days a week working 10a-7p)

Job description: Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities: Provide basic technical support to business clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. Onsite IT Support Associate, responsible for managing the technical support needs of the site. This includes overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises. As the primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department. – Key responsibilities include issuing laptops, replacing hardware, and performing software updates. Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day. The contractor will manage tickets and cases via chat, rather than through a call center environment, though in-person assistance is also required, as this is an onsite role in a full office environment. – Support is provided to USF internal employees both on-site and remotely, with remote assistance handled via chat. While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10.

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3+ years of related work experience, or an equivalent combination of education and experience.

3+ years of customer service experience.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule. 

3+ years technical experience a plus.

Previous experience troubleshooting desktop, printer and notebook issues.

Very strong user and support of MSOffice.